About this Privacy Policy

This privacy policy tells you about how we use, protect and disclose your personal data that we have collected using both offline means (e.g. via phone, post, in-person meetings and other correspondence) and online means, such as when you use any website or mobile application owned or operated by Pelican Market Suppliers Inc, including pelicanproduce.com and its local sub-domains and our blogs and programs (collectively, the “Site”).

You acknowledge that your personal data (including personal data collected through your use of our services, and the Site), will be collected, stored, shared and processed in accordance with this privacy policy.

The Site may contain links to other third-party websites or applications. Please be aware that these websites and applications may collect information about you. These websites and applications may have their own privacy notices or policies. We encourage you to be aware when you leave the Site and to read the privacy statements of each and every website and application that you use.

To the extent any linked websites or applications you visit are not owned or operated by Pelican Market Suppliers, please be aware that we are not responsible or liable for the websites’ or applications’ content, any use of the websites or applications, or the privacy and security practices and policies of those websites or applications.

What personal data do we collect?

We may collect the following data about you. Please note that we may combine personal data collected about you from one source with personal data that we have collected about you from other sources.

1. Personal data provided voluntarily including account registration and interactions (e.g. reviews, feedback, comments, testimonials). We collect personal data that you voluntarily provide to us, such as when you register for an account on our Site. This personal data may include your name, email address, other contact details, login/account information, business information, marketing preferences and other information you may provide as part of your account profile. We also collect personal data you provide to us when you post a testimonial, feedback, review or comment including on our blogs. This personal data may include your name and contact information, photos that you choose to upload and other personal data you may choose to provide as part of your post. Please note that personal data that you choose to post in a testimonial, feedback, review or comment may be read, collected and used by anyone. Therefore, please do not post anything you do not wish to be accessed by others.
2. Correspondence. We collect personal data where you contact us or we contact you, and we will typically keep a record of such correspondence. This personal data may include your name and contact information, account information, your order information, your queries, and other personal data you may choose to provide to us.
3. Social media information. We maintain a presence on social media platforms including, but not limited to Facebook, Twitter, Instagram, and YouTube. We collect personal data when you interact with us on social media. Please note that these social media platforms may set cookies and other tracking technologies on your device when you visit their pages and when you navigate from their pages. The output of such information may be provided to us (usually for statistical purposes to see how users interact with our content on social media platforms). These social media platforms will also be data controllers of your personal data. Information about how they collect and use your personal data (and how they use cookies and other technologies, including instructions on how you can disable these) can usually be found in their respective privacy policies and cookies policies on their respective websites.

Why do we use your personal data?

We may use your personal data for a variety of business purposes, which we have set out below.

1. To conduct our business and provide you with our services and access to our Site. To conduct our business, including to enable you to use our services and Site, to respond to your queries, to carry out our obligations arising from any agreements entered into between you and us and to contact you in connection with the foregoing. This includes processing and fulfilling your orders, returns and exchanges and providing you with information and updates relating to your orders and your account.
2. To communicate with you (about updates and changes) and provide you with customer support. To communicate with you about updates to our terms, services and Site and to provide you with customer support and to respond to your requests, comments, questions, or concerns, and to contact you if we have trouble processing your order or there are issues with your account. Such communications are provided by various means, including emails, SMS and “push notifications” on Devices (where enabled). Calls may be recorded for training and monitoring purposes.
3. To facilitate payments. To take payment from you when you sign-up for certain features, when you order from us, to provide you with refunds and to process payments when you transact on our eCommerce platform.
4. To allow you to use interactive features of the Site. To allow you to post a testimonial, review or comment including on our blogs. Please note that such testimonial, review or comment may be read, collected and used by anyone.
5. To ensure our Site content is relevant and to maintain the security of our Site. To ensure that content from our Sites is presented in the most effective and secure manner for you and for your device.